September 1st, 2010 – Improvement of our service quality
Do you know that too? Do you have a technical problem and are desperately trying to reach someone? …but nobody answers the phone.
Normally, just try again a few minutes later. But what if nobody answers the phone?
Right! After a few attempts at the latest, you give up and try your luck somewhere else.
We understood! Fast, competent and reliable is our corporate philosophy.
The evaluation by our controlling department confirms our extremely positive business development and excellent customer satisfaction.
From 01/01/2010 to 07/31/2010 we successfully recorded a total of around 2,900 calls to the technical hotline.
Without exception, all calls were personally answered by us. Not a single call went „nowhere“.
A total of 2064 support cases were opened through these calls and successfully resolved to the satisfaction of our customers.
We look forward to being able to offer you this service in the future and thank you for your loyalty and suggestions, which have made this result possible for us.